Bajaee's Privacy Policy — How safe is your data with us

01 Introduction

Bajaee is an international online betting platform serving bettors in Bangladesh and beyond. We understand that you're entrusting us with your personal information, and we take that trust seriously.

This Privacy Policy explains what information bajaee collects, how it is used, where it is stored, and how it is protected. It also clearly sets out your rights over your personal data.

This policy applies to the bajaee website, mobile app, and all other digital services. It takes effect whenever you access our platform or use any of our services.

02 What Information We Collect

Bajaee collects information in two main ways — what you provide directly, and what is generated automatically as you use the platform.

Directly Provided Information

• Full name & date of birth
• Mobile Number & Email Address
• Residential address & nationality
• National ID or passport number (for KYC verification)
• Payment Method Details (Mobile Banking Number)
• Messages sent to support and communication records

Automatically Collected Information

• IP Address & Device Type
• Browser & Operating System Information
• Time spent viewing each page on the platform
• Betting History & Transaction Records
• Login Time & Location (for security purposes only)

03 How We Use Your Data

Bajaee uses your data only for specific, legitimate purposes. We never sell your information or share it with advertisers without your consent.

• Account Management: For registration, login, and profile updates.
• Identity Verification: To verify a member's age and identity during the KYC process.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To assist with troubleshooting and customer support.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: Used in analytics to enhance your platform experience.
• Legal Obligation: To meet regulatory requirements.
• Contact: To keep you informed about important updates, bonuses, and promotions.

You can opt out of marketing communications at any time. However, essential account notifications cannot be disabled, as they are sent for your security.

04 Data Storage & Security Measures

Bajaee follows industry-leading standards to keep your data secure. Our servers are monitored 24/7 and undergo regular security audits.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall systems block unauthorized access.
• Two-Factor Authentication: Two-factor authentication on your account.
• Data Masking: Payment information is never stored in full.
• Secure Servers: Data is stored in secure data centers.
• Access Controls: Only authorized personnel have access to specific data.

In the event of a data breach, we will notify affected members within 72 hours and inform the relevant authorities. Our Incident Response Team is on standby at all times.

05 Cookies Policy

Bajaee uses cookies on its website and app to enhance your platform experience and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Essential for login sessions and platform security. These cannot be disabled.
• Performance Cookies: Helps analyze page load performance and user experience.
• Functional Cookies: Remembers language preferences and other settings.
• Analytics Cookies: To understand site traffic and usage patterns.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

06 Sharing Information with Third Parties

Bajaee never sells your personal information. However, in certain circumstances, it may be necessary to share limited data with trusted third parties.

• Payment Processors: Necessary information is shared with payment platforms such as Mobile Pay, Nagad, and Rocket to process transactions.
• Identity Verification Providers: Information may be shared with authorized agencies for KYC verification.
• Legal Authorities: We may be required to share information with government agencies pursuant to legal orders or investigations.
• Technology Service Providers: With contracted service providers for cloud hosting and security services.

All third parties are bound by strict confidentiality agreements. They may only use the data for the specific purpose it was shared and are strictly prohibited from using it for any other purpose.

07 Your Rights

Bajaee respects all rights you have over your data. Your key rights are outlined below:

• Right to Know: You can find out what information we hold about you.
• Right to Access: You may request a copy of the data we hold about you.
• Right to Correction: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that the processing of certain data be temporarily paused.
• Right to Portability: You have the right to receive your data in a machine-readable format.
• Right to Object: You may object to marketing communications or certain types of data processing.

To exercise these rights support@bajaee.betto send us an email. We will respond within 30 days. Due to legal obligations, some requests may not be fully fulfilled — in such cases, we will explain the reason.

08 Children's Privacy

Bajaee's services are exclusively for users aged 18 and above. We do not knowingly collect any information from individuals under the age of 18.

Age is verified at the time of registration. If we become aware of any account belonging to a minor, that account will be immediately suspended and all associated data will be deleted.

If you believe a minor is using the platform, please contact us immediately at support@bajaee.betto notify us.

09 Changes to the Privacy Policy

Bajaee may update this Privacy Policy from time to time. Members will be notified of any changes in the following ways:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, you will be notified via email or a platform notification.
• Continued use of the platform after any changes have been made constitutes acceptance of the updated policy.

The most recent version of this page is always the version in effect. If you need a copy of a previous version, please contact support.

10 Contact Us

For any privacy-related questions, complaints, or requests, please reach out to our Data Protection Team:

• Email: support@bajaee.bet
• Subject: Send us a message with the subject "Privacy Request"
• Response Time: Up to 30 business days

We take every privacy-related request seriously and aim to resolve it as quickly as possible.